RETURNS POLICY

Effective Date: 1st May 2023

Thank you for shopping with us at . We strive to provide you with a seamless and satisfying shopping experience. However, we understand that sometimes you may need to return or exchange a product. To ensure your convenience and satisfaction, we have outlined our Returns Policy below.

1. Eligibility for Returns

1.1 We accept returns for most products within 30 days from the date of delivery.

1.2 The product must be unused, in its original packaging, and in the same condition as when you received it.

1.3 Certain products, such as perishable items, personalised / customised items, and intimate or sanitary goods, are exempt from being returned unless they are faulty or damaged.

2. Initiating a Return

2.1 To initiate a return, please contact our customer support team by completing this Exchange / Return Form within 14 days of receiving your order.

2.2 Provide your order details, including the order number and the reason for the return.

3. Return Shipping

3.1 The customer is responsible for covering the return shipping costs, unless the return is due to a faulty or damaged product.

3.2 We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of the item.

3.3 Please ensure that the product is securely packaged to avoid damage during transit.

4. Refunds and Exchanges

4.1 Once we receive the returned item and verified its condition, we will process your refund or exchange.

4.2 Refunds will be issued to the original payment method used during the purchase.

4.3 Please note that shipping fees, if any, are non-refundable.

4.4 In the case of an exchange, we will ship the replacement item as soon as the return is processed and the availability of the desired item is confirmed.

5. Faulty or Damaged Products

5.1 If you receive a faulty or damaged product, please contact our customer support team immediately.

5.2 Provide detailed information and, if possible, include photographs that clearly show the issue.

5.3 We will assess the situation and provide you with instructions for returning the product.

5.4 Upon receipt and verification, we will arrange a refund or exchange at no additional cost.

6. Cancellations

6.1 Cancellations are not accepted due the order being sent directly to our print partners for fulfilment.

7. Non-Returnable Items

7.1 Personalised or customised items are non-returnable unless they are faulty or damaged:

8. Changes to the Returns Policy

8.1 We reserve the right to modify or update our Returns Policy at any time.

8.2 Any changes will be effective immediately upon posting the updated policy on our website.

8.3 If you have any further questions or concerns regarding our Returns Policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.

8.4 Please note that this Returns Policy is applicable to purchases made on our website and may differ for purchases made through other channels or third-party sellers.

8. Contact Us

If you have any questions or concerns about our Refunds Policy, please contact us.

Last updated: 1st May 2023